YOUR ATTENDANCE IS CONFIRMED.
YOUR BOOKING REFERENCE NUMBER IS: [BOOKING #]
YOUR ENTRY TIME IS:
[ENTRY TIME]
NAME: [CUSTOMER NAME]
LOCATION: 218 W. 57TH STREET, NEW YORK, NY
PRICE: $[PRICE]
METHOD OF PAYMENT: [PAYMENT METHOD]
DATE OF PAYMENT: [DATE]
TICKETS:
[TICKETS]
[TICKET DATE]
You purchased a Drink Add On – $[PRICE]. You will receive your drink voucher when you arrive. Your drinks will be ready in the bar immediately following the performance of Masquerade.
You purchased an OG Upgrade – $[PRICE]. As part of O.G.’s List, you’ll enjoy priority entry within your entry time and, after the performance, a reserved table in the Lake Bar with your choice of a demi-bottle of Taittinger champagne, a specialty craft cocktail, or a sparkling non-alcoholic carafe.
You purchased a Dinner Upgrade – $[PRICE]. As part of O.G.’s List, you’ll enjoy priority entry within your entry time and, after the performance, a reserved table in the Lake Bar with your choice of a demi-bottle of Taittinger champagne, a specialty craft cocktail, or a sparkling non-alcoholic carafe. Upgrade your experience and begin your evening with a luxurious three-course prix fixe dinner at Paris Bar, located just steps away from Masquerade.
You purchased an Art Tour – $[PRICE]. Your Masquerade Art Tour will take place just after Masquerade. Your guide will meet you in the Lake Bar immediately following your performance and guide you through the hidden treasures of the Opéra Populaire..
PLEASE NOTE
Prix Fixe Dinner at Paris Bar will begin 2 hours before your selected Masquerade entry time.
You must arrive 15 minutes prior to ensure entry. Late entry will not be permitted. Entry is only permitted when the full party is present.
The runtime is approximately two hours. There is no intermission.
Purchases are non-transferable and non-refundable.
For bespoke experiences and private events, please email soiree@masqueradenyc.com
Both alcoholic and non-alcoholic drinks are served twice during the performance. Please let your server know if you prefer a non-alcoholic option.
YOUR PASSWORD IS THE TICKET
You will receive a secret password by email 24 hours prior to your arrival. You must present the password at the door to enter. There are no physical tickets. You and everyone in your party must have the password.
Your name must match the name associated with the reservation. All guests must present a valid photo ID. Contact the Box Office for assistance.
All performances welcome guests aged 13+. Guests under 16 must be accompanied by an adult.
Tickets may not be resold and we are unable to honor any tickets purchased through unauthorized resale. If you are unable to attend, please contact our team at boxoffice@masqueradenyc.com for further assistance. Any guests with tickets purchased through resellers will be denied entry.
HIDE YOUR FACE
A black, white, or silver mask is required for entry and must be worn at all times. Guests are encouraged to wear their own masquerade mask that celebrates the occasion and reflects personal style. We kindly ask you to choose a mask that sits close to the face and does not obstruct the view of those around you.
If you purchased a Preciosa Mask Upgrade it will be ready for your arrival.
No LEDs, celebrity likenesses, Phantom masks, or political imagery are allowed.
If you do not provide your own, you will receive a complimentary, glasses-compatible mask at the door.
DRESS THE PART
The occasion demands extravagance: we celebrate the Phantom’s return with festive dress.
Black, white, or silver only. Formal or cocktail attire is required. Guests not dressed for the occasion will be asked to make adjustments before being permitted to enter.
As you will be traveling in close proximity to other guests, we encourage courteous consideration while selecting your attire.
Footwear: You will be moving through the venue and standing for extended periods during your time at Masquerade, so comfortable shoes are strongly encouraged. For your safety, stilettos and kitten heels are forbidden.
HOUSE RULES
Photography and video are strictly prohibited.
Phones must remain silent and out of sight.
For your convenience, complimentary bag and coat checks are available. Purses, bags, backpacks, outerwear, and all carried items will not be permitted inside and must be checked at the door.
No outside food or drink is allowed.
ACCESSIBILITY
Masquerade is a journey including haze, strobe lights, and laser effects.
The venue has ADA accessible pathways throughout.
For specific inquiries, please contact access@masqueradenyc.com so that we can best assist your party with accessibility accommodations.
For additional questions, please contact Your Host at info@masqueradenyc.com.
The cost of your ticket includes;
Taxable Sale: ------------- $6.00 Sales Tax (8.875%) --------$.53
© LW Entertainment Ltd.